I am responsible for the creation and development of new products for government use. This includes everything from researching and conceptualizing ideas, to creating prototypes and final products, to testing and refining designs. I work closely with a large team of engineers, business analysts, and other professionals to ensure that the product meets the needs of the target market and is functional, aesthetically pleasing, and cost-effective to produce.

I provided technical assistance and support to users who were experiencing issues with a product or service. This involved troubleshooting technical problems, answering technical questions, working with requirements managers to create new feature requests, and helping users navigate the product or service. I also worked closely with the product engineers to make sure that users' needs were being understood. My goal was to ensure that users were able to effectively and efficiently use the product or service, and to provide a positive experience for the user.

I designed and developed the architecture of several large-scale government systems. Working with a team of other architects, systems administrators, and other IT professionals, I helped define the hardware and software components that make up the systems, as well as the relationships between those components. I made sure that the systems were scalable, reliable, and secure, and I also worked with government stakeholders to understand the business requirements and goals for the systems, and ensured that the architecture meets those needs.